Shipping Online orders are packaged within 2–3 business days after purchase and are typically sent via USPS Priority Mail. If a shipping carrier is not specified at checkout, we may use similar services such as UPS Ground or USPS First-Class Mail that could take an additional 2–3 days to arrive at your address.
Customers who would like to pick up their orders may select the Pick Up option at checkout. Completed orders are available for pickup during our regular shop hours: Monday-Saturday: 11am–6pm Sunday: 11am–5pm
If you prefer curbside pickup, please call (617) 928-9898 when you arrive outside.
Local Area Delivery For customers who live within three miles of The Paper Mouse, we offer local area delivery services when you make a purchase on our website.
Customers with eligible addresses will see a local delivery option at checkout when placing an order online. Delivery has a flat-rate fee of $5. Orders will be delivered after 5pm on the next business day after the order is received.
Backordered Items In the event that an item you purchased becomes backordered, we will attempt to contact you to see if you wish to exchange with a different item or receive a refund. If we are unable to reach you within 72 hours, we will automatically refund the backordered item and ship the remainder of the order to you.
Returns and Exchanges We accept returns and exchanges for unused or defective items for up to 30 days with proof of purchase. Customers are responsible for return shipping costs. For more details, please see our Refund Policy.