Pins & Accessories

Shipping

Online orders are packaged within 2-3 business days of purchase and sent via USPS Priority Mail.

Customers who would like to pick up their orders may select the free pickup option at checkout. Completed orders are available for pickup during our regular shop hours:
Tuesday-Saturday: 11am-6pm
Sunday: 11am-5pm

If you prefer curbside pickup, please call (617) 928-9898 when you arrive outside.

USPS Holiday Shipping Deadlines

Here are the recommended December 25th shipping deadlines for the contiguous 48 US states, from the USPS website.

Check the USPS site for more details about arrival date guarantees, shipping to Alaska and Hawaii, and international shipping. The Post Office may experience delays this year, due to the much higher than average volume of mail expected this year. They recommend that you ship as early as possible.

The USPS only guarantees shipping dates for their Priority Mail Express Service. If you have a tracking number with USPS and your package does not arrive on time, please contact them to check on its status.

If we have made a mistake in shipping or missed a shipping date on an order placed before the Paper Mouse Order Deadline, get in touch with us, and we'll expedite your order or issue a refund.

Local Area Delivery

To help our customers shop safely, we’re offering local order delivery. For customers who live within three miles of The Paper Mouse, we’ll provide local delivery services when you make a purchase on our website.

Customers with eligible addresses will see a local delivery option at checkout when you place an order online. Delivery is a flat-rate fee of $5. Orders will be delivered after 5pm on the business day after the order is received.

Returns

**Due to concerns about COVID-19, we are currently unable to accept returns on the items we ship. Please contact us at hello@thepapermouse.com if you receive a damaged or defective item, and we will do our best to help.

We accept returns for unused or defective items for up to 30 days with proof of purchase. Customers are responsible for return shipping costs unless an item was defective or an error was made on our part.

Backordered Items

In the event that an item you purchased becomes backordered, we will attempt to contact you to see if you wish to exchange with a different item or cancel your order. If we are unable to reach you within 72 hours, we will automatically refund the backordered item and ship the remainder of the order to you.

Monday, June 8

It is with full hearts that we announce our shop’s reopening this Wednesday, 6/10. We will be operating under limited hours, with new social distancing and hygiene precautions in place for the safety of our customers and staff. We know it will take patience and understanding as we adjust to navigating the world safely in this new environment. But we know that our community will meet these new circumstances with the same supportive spirit that you have all shown during the past few months of crisis. We can’t wait to open our doors to you once more.

New safety precautions

We ask that all customers and staff wear a face covering while visiting our shop. We will provide hand sanitizer to all customers on entering and leaving. We are limiting the number of shop visitors to six people at a time.

Our staff is now sanitizing our door handles, tester products, and surfaces at regular intervals throughout the day.

For customers who prefer not to visit the shop in person, we can provide curbside or in-store pickup as well as shipping for online orders.

With love,
The Paper Mouse Team